Shipping your Hard Disk Drives

Recover Hard Drive Data

Prior to actually touching the drive, it is highly recommended that you touch the casing to discharge any residual static electricity. Please use caution when removing your disk drive from the computer. Additional damage can be sustained through careless de-installation.

End the bare drive only by removing all mounting brackets, cables, and controllers cards that are connected to the drive.
1a. Please remove the drive from external boxes and use the same cautions during the de-installation.
Once you have the bare drive wrap the unit in an anti-static bag or sheeting. If you have no access to anti-static material then wrap several layer of aluminum foil directly around the drive. This will minimize any static electricity that will generate during shipping.
Place the wrapped drive in the manufacturers original corrugated shipping container that should have a minimum of 2 inches of foam rubber surrounding the entire drive. PLEASE refrain from using Styrofoam "peanuts" to package your drive. Styrofoam easily shifts and compresses under any significant jarring which results in possible damage that may cause further damage to the HDA (Hard Disk Assembly).
Include a copy of any additional information you may find deemable such as targeted data and any special requests or requirements.
Once the drive is ready for shipping write your RMA# on several sides of the container to ensure that it is logged in correctly. Please use a carrier that has tracking capabilities such as UPS, FedEx, DHL, Airborne, or RPS.
Once the drive is received it will immedietly be evaluated and a telephone call will be placed to inform you of the originating failure and the data recovery costs. Certain times of the year (date activated viruses) it may take up to 24 hrs to perform the evaluation due to the increased data recovery shipments received, in these cases Disaster Recovery Group will notify you that the drive has been received and when you should expect the data recovery evaluation to be completed.